Case Study - National Parcel
The issue the client had:
We are a national parcel carrier and with more and more people turning towards internet shopping our business has experienced a major growth. It was approaching Christmas and our business went from normal levels to record highs over night. The early fall of snow hit us hard resulting in a huge backlog of parcels/mail. It threatened to cancel Christmas for a lot of people impact a high % of businesses. We even had to secure our building as the public started to turn up in mass to try to collect their parcels.
Having used 24-7 Response for a number of years at many locations across the south we turned to them for help.
What 24-7 Response did:
They were able to ramp up the volumes of staff supplied 3 fold and were a major contributing factor to business recovery. Despite our high volume demands and the short notice the quality didn't suffer leaving us with another issue, what temporary staff to let go as we got on top of the backlog?
The outcome:
Thanks to 24-7's swift response we were able to get back on top of the work load and Christmas happened for everyone. They are better that Santa Clause himself in our eyes as they ALWAYS deliver. Thanks again.
Case Study - Road Haulage
The issue the client had:
As a leading Road Haulage company we rely heavily on temporary labour. We were let down recently by our regular agency but had been receiving calls from 24-7. We had a consignment that needed to go out for a contract worth over a million pounds.
What 24-7 Response did:
We called 24-7 and threw down the gauntlet to supply a replacement driver. We were aware it was short notice and in peak so didn't hold out much hope. We were pleasantly surprised when the office called us back with a name literally straight away. They then collected the driver from home and delivered him to site within 45 minutes of the call.
The outcome:
24-7 truly "saved the day and our contract" It goes without saying that we have signed them up as our only supplier of staffing solutions.
Case Study - Pharmaceutical Distributor
The issue the client had:
As a leading pharmaceutical distributor we distribute life saving drugs to the sick in the home. We had an urgent delivery of life saving medication that needed to get to a patient urgently and had no available drivers to make the delivery so called 24-7 Response in to help. Without the drugs the patient would have needed to be admitted to Hospital.
What 24-7 Response did:
24-7 Response supplied a driver within an hour and the medication was on the road shortly after.
The outcome:
Thanks to their speedy and efficient response we were able to make the delivery meaning the patient was able to remain cared for at home. "A truly life saving service, thanks again"